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FAQS

If I order other products with the Pre Order products when will I receive them?

Any products in your order from other seasons that are not part of the pre orders will be shipped in the same shipment as the pre orders. These products will not be shipped separately at an earlier date than expected.

How soon will my order ship?

Once you place your order you should receive a confirmation email, our facility will then process your order and it should ship within the next 1 to 2 business days.

Do you refund shipping fees?

All shipping and handling fees are non refundable. This includes undelivered or refused shipments and anything missing or stolen. If you are receiving store credit for a returned item you will only be credited for the products purchased.

I put the wrong shipping address on my order. How do I fix this?

Please contact us as soon as possible at shopkbswim@gmail.com, we should be able to change your shipping address with no problem as long as the item has not been shipped already.

I have sent you all an email and am waiting on a response?

Please allow up to 48 hours for a response to your email. All emails sent during non office hours will be responded to on the next business day.

How long do I have to exchange my items?

Once you have received your order, we will allow you to exchange or return your garment within 10 days of receiving it. Any exchange or return request outside this period will not be accepted.

Can I hold items while waiting for my store credit?

No, we cannot reserve or hold any items while you are waiting for your store credit to be issued.

What is considered final sale?

All items purchased with a discount of 20% or more off the original price is considering FINAL SALE. You will not be eligible for returns, refunds or exchanges.

How do I care for my KB SWIM bikini?

1. Hand wash with cold water and some detergent.

2. Hang dry in a shaded area.

3. Do not iron or bleach.

4. Avoid contact with rough surfaces as the fabric may pick and pull.

5. Try not to leave it rolled up wet for a long period of time.

 

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