Exchanges + Returns
KB SWIM wants all of our babes to be 100% happy with their purchases! We will allow you to exchange or return your garment within 30 days of receiving it.
What is your return and exchange policy?
All items being returned must be purchased from shopkbswim.com and have all tags are attached, unworn, unwashed, and original liners in place. All items marked final sale are not eligible for a refund or exchange! If you are just exchanging an item it can only be for a different size or color, we do not accept exchanges for different styles.
How do I start the return or exchange?
Please email us at firstname.lastname@example.org with your order number stating you would like to submit a return or exchange. We will send you an email with a return label.
How do I send my return or exchange (United States)?
Fill out the KB SWIM return form that you received in your order. Package up the item you would like to exchange, in its original packaging and make sure to include the return form in your package. Print the return label sent to you and take it to your local post office to send back.
How do I send my return or exchange (International)?
We currently are unable to do return shipping labels for international orders, so if you need to return or exchange your items please follow the steps above but go to your local post office and send back your items to our Office at:
4563 Holly Tree Rd
Wilmington NC 28412
What if I do not have the original packaging the order came in?
Don't worry about it! Just make sure you followed all of the other steps, have the original tags and liner and you can send back in your own packaging.
When can I expect to receive my refund?
You can expect your refund with 5-10 days after we receive the returned package.
ALL ITEMS ON SALE ARE FINAL SALE! No exceptions! Only FULL PRICED items OR items purchased with a discount 25% or less are allowed refunds or exchanges.
For further questions please email: email@example.com