Shipping + Orders
What are your shipping methods?
We offer shipping services from USPS, UPS, and DHL based off of the location you are shipping from.
How long will it take for my order to arrive?
All orders will be processed within 24-48 hours from placing your order. Orders placed on Saturday after 5 PM and Sunday will be shipped the following Monday. Shipping times will vary based on shipping address provided and the shipping speed you choose. We always try to process your order within 24 hours of placing it.
Where is my order being shipping from?
Our shipping headquarters and office is located on the coast of North Carolina.
What if I entered the wrong shipping address?
If you need to change the shipping address please email us asap! We will be able to change if the order has not been fulfilled and shipped. If the order has already been shipped it will most likely be transferred to your new address or get sent back to our headquarters where we will resend to the correct address.
How can I track my order?
Once your order is shipped and fulfilled you will receive an email with a tracking number that will lead you directly to the page tracker.
What do I do if I did not receive an email with order confirmation or tracking details?
If you do not receive an email it is most likely because the email address was entered incorrectly or it has been transferred to your junk/trash mail. If you check your junk/trash mail and there is not an email confirmation there please email us and we will make sure to check and make a correction to the email given with your order.
What do I do if I think my package is lost?
You can contact the shipping provider (USPS/UPS/DHL) or contact us at email@example.com and we will try our best to assist you with the issue.
Are taxes and duties included in my international order?
You will be responsible for any taxes and duties that apply to your order.
I believe someone has stolen my credit card and sued it to place an order?
If you believe someone is using your information to place a fraudulent order please contact us as soon as possible before filing a chargeback with your bank.
How do I use a discount code or gift card?
At checkout on desktop you will see a section that says discount code or gift card on the right hand side of the screen underneath your products. On mobile device you will see at the top of the page underneath the KB SWIM logo the words Show Order Summary. Click that and there will be a designated field for a discount code or gift card.
Can I use more than one discount code on my order?
You can only apply one discount code in your order.
Can the price to my order be adjusted if I miss a sale, discount code or the price of my order dropped?
We do not price adjust orders that have already been placed and have missed a sale, discount code or price drop.
How do I apply or set up a wholesale account?
If you are interested in carrying KB SWIM contact our Director of Wholesale:
For further questions contact firstname.lastname@example.org
Please note that we are not responsible for packages being held, delivered to the wrong address or any other mistakes that involve the shipping carrier your order is being shipped with. We will always do our best to try and figure out the problem you are having and make sure you are 100% satisfied.