Shipping + Orders
What are your shipping methods?
We offer shipping services from USPS, UPS, and DHL based off of the location you are shipping from.
How long will it take for my order to arrive?
All orders will be processed within 1-3 business day before shipment your order. Orders placed on Friday night after 5, Saturday and Sunday will be shipped the following Monday. Shipping times will vary based on shipping address provided and the shipping speed you choose. We always try to process your order with 1 business day.
Where is my order being shipping from?
Our shipping headquarters and office is located on the coast of North Carolina.
What if I entered the wrong shipping address?
If you need to change the shipping address please email us asap! We will be able to change if the order has not been fulfilled and shipped. If the order has already been shipped it will most likely be transferred to your new address or get sent back to our headquarters where we will resend to the correct address.
How can I track my order?
Once your order is shipped and fulfilled you will receive an email with a tracking number that will lead you directly to the page tracker.
What do I do if I think my package is lost?
Please contact email@example.com and we will try our best to assist you with the issue.
How do I use a discount code or gift card?
At checkout on desktop you will see a section that says discount code or gift card on the right hand side of the screen underneath your products. On mobile device you will see at the top of the page underneath the KB SWIM logo the words Show Order Summary. Click that and there will be a designated field for a discount code or gift card.
For further questions contact firstname.lastname@example.org
Please note that we are not responsible for packages being held, delivered to the wrong address or any other mistakes that involve the shipping carrier your order is being shipped with. We will always do our best to try and figure out the problem you are having and make sure you are 100% satisfied.